FAQ

 

House Rules and FAQ

When welcoming guests, we strive to create an environment where everyone can relax and enjoy an exceptional experience. To help us achieve this, we kindly ask that you observe the following guidelines:

  • Mobile Phones: To maintain a peaceful atmosphere during your visit, please set your mobile devices to silent mode.
  • Children: We regret that we cannot accommodate children under 12 in the salon.
  • Punctuality: Please arrive at least five minutes before your appointment to ensure the highest-quality service. If you arrive late, we will do our best to accommodate your treatment, but to respect other guests’ schedules, we may need to shorten or adjust your service.
  • Allergy Policy: Before booking colour treatments, clients with known allergies must undergo a patch test to ensure their safety and the best possible results.
  • Privacy and ethical policy: At Heads -The Art of Hairdressing, the comfort, health, safety, privacy, and security of our guests and colleagues are always our primary concerns. Therefore, we don’t allow filming or photographing of our team members during work. We kindly appreciate your understanding.